Privacy Policy

At Canine Valley Rutland, we’re committed to protecting your privacy and ensuring your personal information is handled safely and responsibly. This policy outlines how we collect, use, and protect your data when you interact with us.

1. Information We Collect

We may collect the following information when you contact us, make a booking, or visit our premises:

Your name, address, phone number, and email
Your dog’s name, breed, age, medical history, and behavioural notes
Emergency contact details
Payment information

2. How We Use Your Information

We use your information to:

Manage bookings and provide care for your dog
Contact you with updates or emergencies
Process payments and issue receipts
Improve our services and customer experience

We will never sell or share your personal data with third parties for marketing purposes.

3. Data Storage & Security

Your information is stored securely, whether digitally or in paper form. We take reasonable steps to protect it from loss, misuse, or unauthorized access.

4. Your Rights

You have the right to:

Access the personal data we hold about you
Request corrections to inaccurate information
Ask us to delete your data (unless required for legal or operational reasons)

To exercise these rights, please contact us at simone@canine-valleyrutland.co.uk

5. Cookies & Website Use

If you visit our website, we may use cookies to improve your browsing experience. You can adjust your browser settings to refuse cookies if you prefer.

6. Changes to This Policy

We may update this policy from time to time. Any changes will be posted on our website and will take effect immediately.

7. Contact Us

If you have any questions or concerns about your privacy, please get in touch

Effective Date: 02 September 2025